Support Analyst - AFE Navigator
Calgary, AB
Energy Navigator is looking for a Support Analyst with up to 5 years of work experience. As an AFE Navigator® Support Analyst you will be working in a close knit team environment that is passionate about client support and service. The successful candidate will have a degree or diploma in business management or computer science or equivalent experience, a good working knowledge of the oil & gas industry, particularly the AFE process, have excellent verbal and written communication skills and an interest in training clients in a classroom environment.
Responsibilities:
- Provide dedicated telephone, email or online customer support for AFE Navigator specifically in the areas of system configuration, installation, setup, product functionality and reporting.
- Work closely with other team members to determine problem resolution.
- Maintain status of problem resolution in the call tracking database.
- Manage own workload in terms of customer call backs, closing calls, etc.
- Appropriate escalation to other support team members.
- Assist with training for new and existing clients.
- Assist with the maintenance of training documentation and keeping them up to date with each new release of AFE Navigator.
- Coordinate training schedule and support workload to provide a balanced workload for the position and the team.
Required Skills:
- Excellent written and verbal communication skills.
- Able to troubleshoot or analyze a customer issue and determine an appropriate course of action.
- Work well in a team environment and be able to solicit support and cooperation from all group members.
- Independent and quick learner.
- Good organizational skills.
- Strong time management skills.
- Understanding of the Oil & Gas Industry.
- Well versed working with relational databases, especially Oracle and Microsoft SQL.
- Able to import, extract and manipulate database tables or data using PL/SQL scripts.
- Good understanding of network infrastructure and have a keen interest in computing.
- Proficient in the use MS Office (Word, Excel, Power Point), and MS Visio.
- Working knowledge of Oil & Gas financial software.
- 5 years relevant work experience.
- Bachelor’s degree, relevant educational background or relevant industry experience.
If you are interested in applying for this position please email your resume and cover letter to careers@energynavigator.com, attention Terry Moschopedis.